Garments we supply are fully warranted to the original owner against defects in materials and workmanship for a period of up to 3 years from the date of original purchase excluding normal wear and tear. If a product fails as a result of a manufacturing defect within this 3 year period we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use.
All pricing excludes GST. Quotes will be provided for quantities above maximum quantity price list upon request. All orders placed with Seeit are to be in writing.
While we do our best to make sure that all pricing on our website is up to date it is only indicative and should not be assumed to be the true price. For an estimate please contact us.
For embroidery of logos we require a jpeg, tif or gif file.
For screenprinting, pad printing, engraving, badging, embossing and foil printing we require a vector art file with text converted to curves. We prefer an EPS or AI file.
For flags, banners and pullup displays we prefer eps, pdf, ai or corel draw files. Fonts must be converted to Paths/Curves/Outlines as we need to edit graphic files to lay up for printing. All links must be embedded. Files need to be supplied in CMYK not RGB. Please provide PMS colours. Colour matching is as close as possible to the PMS colours supplied. Neutral Greys are best achieved with Black (K) tints only not CMY colours in the mix. Files should be supplied at full size 100% at 150 dpi, the printed files are reflected in the quality of the files supplied. Please supply a low resolution jpeg image of the design with the artwork as outlined above.
PMS colours (pantone codes) are to be provided with artwork. If PMS colours are not provided the closest colour match will be made.
Should the client's artwork provider charge us for supplying the artwork, this cost will be on charged to the client.
Art we prepare will be submitted for approval on our Art Approval Sheet by fax or email and should be returned ASAP. Delivery times stated start from the date signed art approval is received from the client.
The first two digital proofs are supplied at no charge. Additional changes to proofs maybe charged.
Where physical proofs are requested (if available) a minimum charge of $70.00 plus GST per colour per design applies. Some items have higher proof charges. Repeat set up charges will be required once the proof is approved.
The client may elect in writing to for-go proofs. If so, goods supplied are at the client's risk and no claim will be considered.
When print colour is changed a $45 charge may apply per colour changed.
Repeat set up charges are required on some products. In general, Seeit holds set up designs on file for two years from order completion. After such time, a new setup charge will apply per colour/position and new artwork may need to be supplied. We will advise after the repeat order is received.
Delivery times are advised for individual items, however in the unlikely event of goods being out of stock or the delivery date is unable to be met, we will contact the client to advise best delivery date. Orders for custom made overseas orders cannot be cancelled due to delays caused by external effects i.e. shipping, customs, delays, strikes or natural disasters.
All goods remain the property of Seeit until they have been paid for in full.
Samples are available on request and will be invoiced when sent out. Samples must be returned within ten days of receiving them and the item/s must be returned in the same condition and packaging as they were received otherwise the client will be liable to pay for the goods. Subsequently if an order is placed for an item the client will receive a credit for that item. All freight costs will be invoiced and are to be covered by the client.
Please note a $30.00 plus GST surcharge may apply to unprinted items ordered under the minimum quantity specified for each item.
Goods will be delivered to your business address unless another address is specified. We email a copy of the invoice to the client's email address prior to month end. All instructions re shipping must be in writing on every purchase order.
Where no freight company is specified on your order we will ship by our carriers (fastest and most economical means) and add freight costs to invoices. This includes suppliers' freight.
Insurance on goods in transit is at the client's risk.
For new clients the first three orders need to be paid in full on order. There after payment is required on the 20th of the month following, if credit status granted. With accounts outstanding in excess of 45 days, new orders will not be processed and the client will be notified their credit is stopped until outstanding amounts are received. Imported items are to be paid 50% on placement of the order and the remaining 50% on delivery.
Payment by direct deposit available. Also Visa and Mastercard with 2% surcharge applied.
In the unlikely event of a claim, only written claims within 14 days of invoice date will be considered. Returned goods will not be accepted unless we have acknowledged your claim in writing and advised the client to return goods. Goods must be returned before credit is issued.
Once an order is approved it cannot be cancelled unless agreed in writing by Seeit. All charges incurred will be invoiced.
All instructions to be in writing. We do not accept verbal purchase orders or instructions.
Prices quoted on imported products may fluctuate due to the fluctuations in the exchange rate and freight costs. Unless specified importing charges are additional and exclude sea or airfreight, customs duty, clearance charges and local freight.
Colours of items shown in catalogues & on our website are only indicative and must not be used for exact colour match. Always ask for a sample from current shipment.
Phew - we think we've got it all covered. If there is anything else you want to query us on, then please contact us (details below)